Imagine just how stressful and exhausting the life of elves must be! Not only, do you got to work your butt off all-year round making all of these toys for kids that, frankly, probably don’t even deserve them in the first place, but you’ve also got to contend and tolerate all the misconceptions out there in the world that you don’t even exist! Or worst: you’ve got to get comfortable with the idea that most people think that you live inside a tree and make cookies! WTF! Relating to the plight of the elf community during the holiday season show’s all your friends and family that you know what empathy is! And sometimes, when you’re feeling down and low, you need to drink it away. Elves deserve to get tipsy too.
Valid reasons for returns & exchanges are: size issues, wrong product shipped and damaged goods
Some items are not returnable or exchangeable. These items can include: All Customized items, socks,and underwear. Non-customized slippers can be returned if not worn. If you have any questions about the return policy of an item, please contact customer service before you purchase.
IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE
We accept returns* postmarked within 45 days from the date your order is fulfilled.
Returns must be received unworn, unwashed, not dried in the dryer and in new condition.
Briefs and Underwear items may not be returned or exchanged.
Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not returnable under any circumstance.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.
If you have an issue with your order and/or order delivery, please contact us for resolution before filing a chargeback with your financial institution. We appreciate the opportunity to resolve your concerns prior. We take pride in the quality and satisfaction of your order. If you do file a chargeback and it is resolved in our favor, you will be charged a $15 processing fee along with order total by Shopify (a Shopify regulation). Please call us at 1-248-785-3615 or email us at email@example.com. Thank you!
RETURNS PROCESSSING FEE
Returns are assessed a processing fee. This fee includes the cost of the return shipping label and restocking.
*If an item is returned for a refund, only the cost of the merchandise will be refunded.
Facebook and Instagram Orders
All online orders from Facebook and Instagram are obligated to follow the returns and exchanges policies set forth on this page. The buyer is responsible for all associated shipping charges unless notified otherwise by uglychristmasweater.com. Only the cost of the merchandise is refunded.
NOTE: Orders that are refused will be charged the original shipping
Payment & Security
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