We want your shopping experience at UglyChristmasSweater.com to be top notch! We pride ourselves on customer service and satisfaction. We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us toll free at (866) 823-8537 or email us at support@UglyChristmasSweater.com
IF YOUR ORDER ARRIVES DAMAGED OR YOU BELIEVE IT TO BE DEFECTIVE Please save the original packaging and damaged goods and contact us at (248) 888-7510 or you can email us at support@UglyChristmasSweater.com
CHARGEBACKS: If you have an issue with your order and/or order delivery, please contact us for resolution before filing a chargeback with your financial institution. We appreciate the opportunity to resolve your concerns prior. We take pride in the quality and satisfaction of your order. If you do file a chargeback and it is resolved in our favor, you will be charged a $15 processing fee along with order total by Shopify (a Shopify regulation). Please call us at (248) 888-7510 or email us at support@UglyChristmasSweater.com. Thank you!
We accept returns* postmarked within 30 days from the date your package is delivered to you, from us.
- Returns must be received unworn, unwashed, not dried in the dryer and in new condition
- Briefs and Underwear items may not be returned or exchanged.
- Items returned with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs.
- Items that smell strongly of smoke, are covered in pet/human hair or have the size/tag cut or torn out are not return able under any circumstance.
- We do not accept returns of custom-made sweaters via our customizer tool due to our "made to order" process.
Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. The buyer is responsible for ALL shipping & handling fees for items returned to us. We do not refund shipping fees.
To return an item(s) follow these steps:
1. Print and fill out the return portion of the sheet. Your order ID number is required for processing your exchange/refund.
2. Items should be folded and packaged in a manner that protects them. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary. Please do not use staples to close the return package.
3. Mail the merchandise back to us using the shipping method of your choice. If you are requesting an exchange, UglyChristmasSweater.com will ship the exchanged item(s) free of charge to the original shipping address using our standard method of shipping. Fill out the exchange portion for an exchange, as well.
4. Our return address is: UglyChristmasSweater.com ATTN: RETURNS 3160 Ridgeway Ct. Commerce Twp, MI 48390
*If an item is returned for a refund, only the cost of the merchandise will be refunded. NOTE: Orders that are refused will be charged the original shipping